Refund Policy

Last updated: October 2026

Express Readings

Express readings are the Essential Birth Chart Reading, the Year Ahead Guide, Love & Relationship Pattern, Career & Vocation and Synastry & Compatibility. They are written from the birth data entered at checkout and delivered by email within 3 days. If an express reading does not feel personal to you, email us within 7 days of delivery and we will refund it in full. No questions asked.

Contact the studio if a reading was not delivered, the system could not match the submitted city, or a clear technical fulfillment error occurred.

Individually Prepared Readings

A refund may be requested before preparation begins. Once individual analysis or preparation has started, or after the written reading has been delivered, refunds are generally not offered unless there is a clear fulfillment issue.

Birth Data Corrections

Customers are responsible for checking the submitted birth date, time, and city. If the studio used data different from what was submitted, contact us so the order can be reviewed. Corrections after customer-entered data changes may require a new order when substantial recalculation or rewriting is necessary.

Requesting Help

Email hello@mysticbirthchart.com with the Stripe receipt email, product name, and a short description of the issue. Do not send payment card details by email.

This page summarizes the studio's current fulfillment policy and is not a substitute for jurisdiction-specific legal advice.